配送信息

送货方式

送货服务供应商

我们使用 Royal Mail 2nd Class,、DPD 快递服务、myHermes 快递服务或 Parcelforce 快递服务进行订单配送。

跟踪您的DPD和myHermes和Parcelforce包裹

- DPD和Parcelforce都提供全程包裹跟踪服务。
- 如果您的订单是由DPD递送,您将收到来自DPD的电子邮件,上面附有您的追踪号码和交货日期。之后您将在送货当天收到一条短信,上   面会告知您预计的上门送货时间。
- 如果您的订单是由Parcelforce和myHermes递送,您将收到来自Parcelforce和myHermes的电子邮件,上面附有您的追踪号码。
- DPD和Parcelforcel要求所有的配送员在收到签收人签名后才可以交付包裹,所以请确保有人能够为您签收包裹。

Royal Mail不支持包裹跟踪服务

- 当您在japancentre.com网站订购时若选择Royal Mail递送则没有包裹跟踪服务。
- 我们无法保证Royal Mail的具体交货日期

未收到订单包裹

DPD或myHermes或Parcelforce
- 如果DPD或myHermes或Parcelforce未能交付您的订单,请直接与快递公司联系并提供您的运单跟踪号,他们应该能够提供有关订单的详细信      息。
- 在某些情况下,DPD或myHermes或Parcelforce可能会要求您与我们联系。如果是这样,请在周一至周五的上午9:30到下午5:30间致电020 3405 1151 联系我们,或发送电子邮件至enquiry@japancentre.com。

Royal Mail
- 如果Royal Mail未能交付您的订单,这可能是因为您的订单包裹规格过大,投递员无法将其通过您的信箱。在这种情况下,他们通常会将您的包裹放在当地的Royal Mail投递局,所以请先与Royal Mail取得联系。
- 如果您的包裹不在当地Royal Mail投递局,那么有可能是您的包裹被延迟递送。请在订单发货后等待30天。
- 如果30天后您还没有收到您的订单包裹,那么有可能是您的包裹已丢失。请在周一至周五的上午9:30下午5:30间致电020 3405 1151联系我们,或发送电子邮件至enquiry@japancentre.com,我们将安排退款或重新发送您的订单。

DPD Pickup

- DPD Pickup is our newest delivery service allowing you to send your order directly to your preferred DPD Pickup shop.

- Save on postage and pick up your order at the best time for you.

- Currently we only offer this service for customers in England, Wales, and Parts of Scotland.

- Check your local DPD Pickup Shop, on the DPD website, or browse the options and store times during checkout to select the most convenient Pickup shop for you.

Terms & Conditions:

- We are unable to send the following items with DPD Pickup: bakery items, chilled items, fresh vegetables, JC Fresh subscriptions and Tea/Rice/Sake/Pop Culture Subscriptions.

自助提货

- Place an order online and collect from our Panton St. (nearest Tube Piccadilly Circus) and Park Royal (Nearest tube is Stonebridge Park Zone 3) locations. Please see our Store Finder page for more information. At this time, collection from Panton Street is limited to non-perishable foods and non-food products. This excludes chilled items, chilled bakery items, bakery items, fresh vegetables and fruits, and any subscription orders. 

- During checkout select Click & Collect Panton St. or Park Royal and choose a collection slot from the calendar.

- Collection orders must be made a minimum of two business days in advance. Opening times vary by location.

- After processing your order, we will contact you for confirmation of the time you wish to collect your order on the date chosen.