Beställningsinformation

Kylda varor

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Leverans av kylda varor

● All orders with chilled products are packed with cool gel and sent using our DPD Nominated Day Delivery.

● All orders containing chilled products are dispatched Monday-Thursday and will be delivered the following day after dispatch between 9:00am and 6:00pm. Dispatch times may be limited due to national holidays.

● Saturday Delivery is available at extra cost.

● Packaging cost for chilled items is £2.50-£18.25 depending on the volume of products and will be added during the checkout.

● Products that were originally frozen will defrost during delivery. Please refrigerate upon receiving and consume by the Use By Date.

● Please do not freeze any of the products.

● In case of any unforeseen delays to the delivery of orders with chilled products (after the order has been dispatched), we will not be able to guarantee the quality of chilled products.

● Please be aware that we cannot change the delivery address of chilled orders once dispatched. If you will not be in any day after you place your order, please let us know by email at enquiry@japancentre.com or call us at 020 3405 1151. We can make no amendments to orders after dispatch.

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Delivering Frozen Orders

● All orders with chilled products are packed with dry ice and sent using our DPD Nominated Day Delivery.

●    Frozen orders cannot be combined with other orders. If you would like to order additional items, please place a separate order.

● All orders containing chilled products are dispatched Thursdays and will be delivered the Friday after between 9:00am and 6:00pm. Dispatch times may be limited due to national holidays.

● Packaging cost for frozen items starts from £4.60 and increases depending on the volume and weight of products and will be added during the checkout.

● Please freeze upon receiving and consume by the Best Before Date.

● Please be aware that we cannot change the delivery address of frozen orders once dispatched. If you will need to make an amendment before dispatch please let us know by email at enquiry@japancentre.com or call us at 020 3405 1151. We can make no amendments to orders after dispatch.