Japan Centre is committed to protecting the privacy and security of your personal information received from you. This policy, together with our T&C’s explains how we will collect, store and use any personal information.
We strictly adhere to the requirements of the data protection legislation in the UK. For the purposes of this Privacy Policy, data protection law means: (i) until 25 May 2018 the Data Protection Act 1998 and then (ii) from 25 May 2018, the General Data Protection Regulation ((EU) 2016/679) (GDPR).
DATA PROTECTION PRINCIPLES
Japan Centre will comply with data protection law. Personal information we hold about you will be:
Personal data is any information about an individual which can be used to identify that person. It does not include data where the identity has been removed (anonymous data). Data you give us:
when you contact us, register for our newsletter, place an order, participate in social media, enter a competition or survey. This data may include your name, address, e-mail address and phone number.
Information collected
We collect the information you supply to us through our registration form or newsletter signup. We also collect information automatically about your visit to our site. The information obtained in this way, which includes browsing patterns, is only used in aggregate form, and as such cannot be used to identify you.
This aggregate information is used to:
We use your information:
If you have asked to receive email newsletters from us, we use tracking pixels to measure whether you open or click our newsletters. This tracking records each contact's email address, IP address, and date and time of the associated opens and clicks. This is done to measure the engagement of our newsletters and improve them for our customers.
HOW LONG WILL WE KEEP YOUR INFORMATION?
We will retain your personal information no longer than is necessary for the reason we obtained it in the first place. Data that is no longer needed will be securely deleted. Data retention periods: If you don’t engage with our emails or place an order with us we will delete you from our records within 1 year of signing up to our newsletter.
CHANGES OF DATA
It is important that the personal information we hold about you is accurate and current.
Please keep us informed if your personal information changes or you wish to change your mailing preferences or opt out.
We do not share your data with anyone else for marketing purposes without your consent. However, it may be necessary for us to share your personal information with third parties in the following circumstances: our booking partners in reference to a restaurant booking or booking issue; our age verification service provider AgeChecked for an order containing items requiring an ID check.
When proceeding through the checkout with alcohol products, AgeChecked will automatically take your name, address and email address to verify your age against national data sets.
If successful, you will receive a one-time only email by AgeChecked to let you know you have been successfully age verified.
If unsuccessful, you will then be prompted to provide a scan of a valid ID through AgeChecked.
AgeChecked do not retain your personal data and do not store personal details on their system.
OTHER THIRD PARTIES
If we need to work with any 3rd parties, agencies, or partners including PR agencies or event agencies we will ensure that they are also GDPR compliant.
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We would like to send you information about our stores, offers and products, which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email enquiry@japancentre.com. From time to time we may send you information about other brands within the company, Sakagura, Shoryu and Ichiba.
Web Banner Advertising - If you visit our site, you may receive personalised banner advertisements whilst browsing other websites or social channels. These will relate to store offers you may have viewed whilst browsing our site on your computer or other devices. These advertisements are provided by us via specialist providers using ‘cookies’ placed on your computer or other devices. You can remove or disable cookies at any time.
All our customers have the right to obtain confirmation that your data is being processed and access to your personal data. You also have rights to change and erase. For more information and for a full list of rights please visit The Information Commissioner’s Office: https://ico.org.uk/for-the-public/
You can make a request by email to enquiry@japancentre.com or in writing to
Japan Centre Group Ltd
Unit B, Park Royal,
Park Royal Road, NW10 7NZ
London, United Kingdom
RIGHT TO OPT OUT
You may opt out of receiving communications from us at any time. Each time we send you communications we give you the opportunity to opt-out of any email to which you have subscribed. Each email we send will have the unsubscribe link at the bottom as well as statement of origin reminding you where you signed up to our newsletter.
We process personal information collected via Japan Centre for the purposes of:
If you do not wish to receive information about our products or services, please do not tick the appropriate box on the registration or booking form
HOW WE KEEP YOUR INFORMATION SECURE
All areas of the Japan Centre website where you enter personal data are encrypted using industry standard SSL certificates. This prevents unauthorised interception of personal information during transmission from your computer to our servers. All passwords are encrypted on our databases using one-way industry leading 512bit encryption. In addition to this we do not retain any credit card information on our servers or databases.
For any age requests of ID for age-restricted purchases. We request these by email, and after confirming customer's ages on their accounts, we delete all emails containing sensitive information from our email clients. We do not retain any information on our servers.
If you have any questions about privacy policy please contact us at enquiry@japancentre.com or post to:
Japan Centre Group Ltd
Unit B, Park Royal,
Park Royal Road, NW10 7NZ
London, United Kingdom
You can also stop receiving any information about us and our services by updating your details after creating an account with us, unsubscribing or emailing enquiry@japancentre.com and we can update your details. Any changes we may make to our Privacy Policy in the future will be posted on this page and if appropriate will be emailed to you.