Order info

Out of Stock Items

Out of Stock Items

In the event that one or more of the items you have ordered are out of stock, there are two options which you can choose from to help us complete your order:

Substitute for a similar item

If any of the items in your order is not in stock, it will be substituted for something that is very similar. A similar item is chosen by our team of experienced staff, usually a different brand or slightly different size. Should the substitute item cost less, it will be reflected in the order total. In case there is no substitute, the original item will be removed from your order. You will be notified by email if this happens. Please note that discounted items can not be substituted with full price items.

Remove item from order

If you choose this option, we will remove any items from your order that are not in stock and send the rest of the order as soon as we can. You will be notified by an automatic email if any items are removed from your order and you will NOT be charged for the removed items. If more than half of your ordered items are not available, we will contact you to ask you how you would like to proceed.