Order Info

Failed Payments

Money x20160119 26781 rjpl4r

When Can a Payment Fail?

We only charge your card for payment when your items have been packed and are ready to be dispatched. This means that a payment may fail when we are ready to dispatch, rather than when you place your order. You will be automatically notified by email if payment fails.

Question20160119 26781 ejaoci

Why Does a Payment Fail?

Although the cause of the failure may vary depending on individual circumstances, these are the most common reasons:
- Case 1 - Incorrect Details
This happens if any of the card details on the payment page were entered incorrectly.
- Case 2 - Insufficient Credit
This happens if, at the time we try to take payment, there is not enough remaining credit on the payment card.
- Case 3 - Expired Card
This happens when the card used for payment is past its expiry date.
- Case 4 - Blocked Card
This happens when banks do not allow payments to companies based outside of the issuing country.

Light bulb20160119 26781 1taoksc

Solution

For most cases you may need to contact your bank. They will be able to look into your account history and give you full details as to why your payment could not be processed. If your bank does not have any information about the failed transaction, it is most likely that the card details were incorrectly entered. They can also unblock cards to allow for payments to companies based outside of the issuing country. If this still does not resolve the issue, we can only take payments through Paypal Money Requests which we will issue. If you do not have a Paypal account, we will have to cancel your order, and ask you to remake it.