Delivering Chilled Orders
● All orders with chilled products are packed with cool gel and sent using our DPD Nominated Day Delivery.
● All orders containing chilled products are dispatched Monday-Thursday and will be delivered the following day after dispatch between 9:00am and 6:00pm. Dispatch times may be limited due to national holidays.
● Saturday Delivery is available at extra cost.
● All orders containing chilled products are packed with cool gel and insulated wrapping.
● Packaging cost for chilled items is £2.50-£18.25 depending on the volume of products and will be added during the checkout.
● Products that were originally frozen will defrost during delivery. Please refrigerate upon receiving and consume by the Use By Date.
● Please do not freeze any of the products that are delivered in poly boxes.
● In case of any unforeseen delays to the delivery of orders with chilled products (after the order has been dispatched), we will not be able to guarantee the quality of chilled products.
● Please be aware that we cannot change the delivery address of chilled orders once dispatched. If you will not be in any day after you place your order, please let us know by email at firstname.lastname@example.org or call us at 020 3405 1151. We can make no amendments to orders after dispatch.