Returning Unwanted Items
Japan Centre (On-Line) Ltd operates a returns policy in accordance with the UK Distance Selling Regulations allowing you to return any item within 14 days of receiving delivery of your order. Please note that any postage costs incurred when returning your items during this period will be at your own cost, unless the item is damaged, or was sent in error. If an order was placed with a promotional discount on postage, this may affect your refund amount if your total spend is no longer above the delivery offer requirements.
This policy does not extend to any items which have been opened or whose seal has been broken, perishable items (such as chilled, bakery or vegetable items), sealed audio, video recordings or computer software (which have been unsealed), and also does not include the refund of services carried out by Japan Centre (On-Line) Ltd as part of your contract (eg handling costs). Items must be returned in pristine and resalable condition. This policy does not affect your statutory rights.
Please note that any refunds made for incorrectly ordered items are subject to a 50p processing charge per order. This is to cover the processing fee that is charged by our payment service provider, Braintree.
After the 14 day period we will be more than happy to accept items for return in any of the following cases:
- The item was found to be damaged or faulty. We will either replace the item or give you a full refund (including postage costs). Please state which option you would prefer. If you require a replacement, we will wait to receive the faulty copy from you before dispatching a new one.
- The item was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.
- It must be in pristine and resalable condition.
- It must be accompanied by a copy of the delivery note or receipt.
Please send your returns to:
Japan Centre (On-Line) Ltd
Unit B, Premier Park
Premier Park Road