• ORDER INFO

Order Info

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How We Process Your Order
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Payment Methods
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Failed Payments
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Out of Stock Items
Chilled Orders
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Gift Orders

Order Info

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All Orders Dispatched Within 1-3 Working Days

We process all new orders every working day at 9:00am. We aim to dispatch all orders within 1-3 working days after processing. Next Business Day Delivery orders must be placed by 12 noon Monday to Thursday to ensure delivery on the next working day. Please see How We Process Your Order for more information.

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We use Royal Mail or Courier Service

All orders are sent using Royal Mail 2nd Class, DPD courier service, or Parcelforce courier service. Please see Delivery Methods for more information.

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Payment Taken on Dispatch

We will only take payment for your order when your items have been packed and are ready to be dispatched. Please see How We Process Your Order for more information.

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Failed Payments

In the event that your payment cannot be processed, you will receive an automated email with instructions on how to resolve it. Please contact us before placing another order. Please see Failed Payments for more information

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Your Contact Email Address

We use emails to contact you. Please make sure your email address is correct before completing your order. You can check and update your email address by visiting My Account.