Contact Us

Contact us about shopping online at

Tel   020 3405 1151 weekdays 9:30am – 5:30pm


Before you buy...

All orders dispatched within 3 full working days

We aim to send out all orders within 3 full working days of the order being received. There is no express next day delivery service from the day you place your order. Please see Our Order Process for more information

We use Royal Mail or Courier Service

All orders are sent using Royal Mail first class post, DPD, or Parcelforce courier services. We do not deliver any orders ourselves. Please see Our Delivery Methods for more information.

Payment charged on order dispatch

Japan Centre will not charge your card until your items have been packed and are ready to be sent out, not at the time when you actually place your order. Please see the page on Online Buying Guide for more information.

If payment fails we will contact you by email

In the event that your payment cannot be processed, you will receive an automated email with instructions on how to resolve it. Please do not place a new order without contacting us to cancel the original failed order. Please see Failed Payments for more information

Make sure your email address is correct and able to receive our emails

All contact regarding your order is sent by email, so please make sure your email address is correct before completing your order. You can check and update your email address by visiting the My Account page.

Please note that some web based email services such as Hotmail and Yahoo may have problems receiving email from us. If you use these email services and do not receive your confirmation email after placing an order, please let us know as soon as you can.