Buying Guide

Find Items

Find Items

You can browse through our items by category, or search specifically for the items you would like by using the search box located at the top right hand side of each page.

Add Items

Add Items to Basket

Click the 'add' button to add the items which you would like to your shopping basket. You can add as many items as you wish.

Checkout

Checkout

If you are happy with your item selection, click on the 'checkout' button to begin the payment process. You can view your order before the final confirmation and make any changes at the checkout stage.

Sign In

Sign In

You need to have an account and be logged in to complete the checkout process. If you are not already logged in, you will be asked to enter your username/email address and password at this stage. If you need to register for a new account, check the next step, otherwise you can skip to step 6.

Register

Register an Account

If you have not yet registered an account to shop online at japancentre.com, you can sign up for a new account here. You will need to have a valid email address to be able to sign up for an account.

Billing Address

Billing Address

Your billing address is the address where your credit or debit card is registered to. We ask for this address so that we can authorise any payment that is made on our website.

Delivery Address

Delivery Address

If you delivery address is the same as your billing address, you can select the option to use the same address. However, if your card is registered to a different address to where you currently live, or you want to have the items delivered to your workplace or a friend, you can specify a separate delivery address here.

Delivery Method

Delivery Type & Out of Stock Option

Select the delivery option that is most suitable for your requirements, either Royal Mail or a courier service. You can also select the action you would like us to complete in the event that any of your ordered items are out of stock. The three options are:

1. Substitute for a similar item.

2. Wait for stock.

3. Remove item from order.

More
Confirmation

Order Confirmation

Once you have chosen your delivery option, please check the final confirmation to make sure that everything in your order is correct.

Payment

Payment Info

You will be directed to a separate website operated by SagePay, our payment service provider in order to enter your card payment details. After entering your card details, you will be returned back to japancentre.com.

Please note that at this stage, your card is not charged for the payment. We only collect your card details at this stage and will not charge your card until the order is ready to be dispatched.

Order Completed

Order Complete

Your order is now complete and your new order reference number should be displayed on the screen. The details of your order will also be sent to the email address that you have registered with us. Please keep this email and reference number should you need to contact us regarding your order.

If you want to check how we process your order, you can find out more information on the How We Process Your Order page.